Solutions Delivery Analyst

Solutions Delivery Analyst - Wipro

Date Posted: Apr 22, 2025

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Job Detail

Location:

Gurgaon, Haryana, India
Company:

Wipro
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Experienced Professional
Positions:

2
Experience:

3 Year
Gender:

No Preference
Degree:

Masters
Apply Before:

Mar 31, 2026

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Job Description

The role involves delivering excellent customer service by effectively acknowledging, tracking, and prioritizing all client cases as per regulatory guidelines. Responsibilities include:

Acknowledging client cases as per SLA's defined in the contract.
Accessing client tools and logging all incoming client cases accurately.
Documenting all pertinent case information such as case number, case type, etc.
Following standard processes and procedures to track and prioritize all client cases.
Updating internal tools with daily cases and forwarding them to respective agents and QAs.
Maintaining internal knowledge bases and resources to aid in effective case logging and prioritization.
Identifying red flags and escalating serious client issues to the Team Leader.
Monitoring compliance with service agreements to avoid legal challenges.
Sharing recorded case logs and status reports with clients and supervisors on a daily basis.

Benefits

Not specified

Skills Required

Communication Skills

Company Overview

Wipro

Gurgaon, Haryana, India

3 Current Jobs Openings

Wipro Limited is a leading IT services and consulting company based in Bengaluru, India, established in December 29, 1945. With a strong focus on information technology, consulting, business process services, cloud computing, cybersecurity, digital t... Read More

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