Process Associate - Customer Service

Process Associate - Customer Service - Genpact

Date Posted: Apr 19, 2025

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Job Detail

Location:

Gurgaon, Haryana, India
Company:

Genpact
Type:

Full Time/Permanent
Shift:

Rotating
Career Level:

Entry Level
Positions:

6
Experience:

Fresh
Gender:

No Preference
Degree:

Bachelors
Apply Before:

Dec 31, 2025

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Job Description

We are inviting applications for the role of Process Associate/Developer, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you!

Minimum qualifications

Graduate (Any Discipline)
Freshers are eligible

Preferred qualifications

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)

Benefits

Yearly bonus
Work experience
Learning opportunity

Skills Required

Strong Communication skills

Company Overview

Genpact

Gurgaon, Haryana, India

3 Current Jobs Openings

Genpact Ltd. is an American information technology services, consulting, and outsourcing company headquartered in New York City, New York. Founded in Gurgaon, India, and legally domiciled in Bermuda, Genpact employs more than 125,000 people and provi... Read More

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