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Customer Service & Operations Analyst - NaatWest Group

Date Posted: Apr 23, 2025
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Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Entry Level
  • Positions:
    2
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Apr 28, 2025

Job Description

As a Customer Service & Operations Analyst, you will:

  • Provide essential support to customers and colleagues in contact centres.
  • Participate in initiatives aimed at enhancing customer service, processes, and procedures.
  • Collect and analyze information from customers and businesses to resolve queries.
  • Review processes to identify areas for improvement in customer experience.
  • Maintain a clear understanding of customer and stakeholder needs to deliver appropriate solutions.
  • Ensure adherence to defined Key Performance Indicators (KPIs) and service targets.​

Benefits

Not specified

Skills Required

Company Overview

Gurgaon, Haryana, India

NatWest Group is a leading banking and financial services organization headquartered in the UK. In India, it operates through its Global Capability Centres, providing critical support in technology, operations, and customer service. The Gurugram offi... Read More

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